Last Updated: 9th of October 2026

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At NexusForge Research, we aim to provide a reliable and transparent purchasing experience. Refund and return requests are assessed fairly and in accordance with applicable Australian law.

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1. Returns, Refunds & Eligibility

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Returns, refunds or exchanges may not be available for change of mind, incorrect orders or products that are no longer required, subject to any rights that apply under Australian Consumer Law.

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Where applicable, a remedy may be available where a product is:

• Damaged

• Faulty or defective

• Incorrectly supplied

• Missing from an order

• Subject to another verified issue

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Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian law.

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2. How to Request a Return or Refund

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Please contact us as soon as reasonably possible with:

• Your order number

• A brief explanation of the issue

• Relevant photographs or supporting information

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For products that arrive damaged, faulty, incorrect or compromised, clear video footage of the parcel being opened upon arrival is strongly recommended and may be requested to assist with verifying the condition of the product when received.

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Photographs of the product, outer packaging, labels and any visible damage may also assist with our assessment.

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Email: nexusforge.research@proton.me

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3. Assessment & Refund Processing

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We may request proof of purchase or additional information before determining whether a refund or other remedy is appropriate.

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Where a refund is approved, it will generally be processed to the original payment method.

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The time taken for funds to appear may vary depending on the relevant payment provider or financial institution.