At NexusForge Research, customer satisfaction matters to us. We aim to provide a reliable, transparent experience and will review refund concerns fairly where an issue has occurred with your order.

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1. Refund Eligibility
Refund requests are assessed on a case-by-case basis. Due to the nature of research products, we may not be able to accept returns or refunds for change of mind once an order has been processed or dispatched.

Refunds may be considered where an item arrives damaged, faulty, incorrect, or where there is a verified issue with the order.

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2. How to Request a Refund
To request a refund review, please contact us with your order details and a brief explanation of the issue. Including photos of the product and packaging may help us assess your request more quickly.

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Support Email: nexusforge.research@proton.me

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Additional Notes
We may require proof of purchase or further information before approving a refund.

If approved, refunds will be processed back to the original payment method.

Processing times may vary depending on your payment provider or financial institution.