Shipping & Delivery
SHIPPING POLICY
At NexusForge Research, we aim to process and dispatch orders as quickly and carefully as possible. Please review the information below before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been received. Processing times may vary during busy periods, public holidays or if additional order verification is required.
2. Shipping Locations
We currently ship within Australia. Customers are responsible for ensuring that any products purchased are permitted for their intended research use and comply with applicable local laws and regulations.
3. Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, delivery timeframes are managed by the shipping carrier.
4. Tracking Information
Where tracking is available, tracking details will be provided once your order has been shipped. Please allow time for tracking updates to appear after dispatch.
5. Incorrect Shipping Details
Please ensure your shipping information is accurate before placing your order. NexusForge Research is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping details provided at checkout.
6. Lost, Delayed or Damaged Parcels
If your order is significantly delayed, lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant photos or details. We will review the issue and assist where possible.
7. Shipping Restrictions
Some products may be subject to shipping restrictions depending on destination, carrier requirements or regulatory considerations. We reserve the right to cancel and refund orders where fulfilment is not possible.
8. Contact Us
For shipping questions or order support, please contact us at:
The explanations and information provided herein are only general explanations, information and samples. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in the creation of your refund/return policy.
REFUND POLICY
At NexusForge Research, customer satisfaction matters to us. We aim to provide a reliable, transparent experience and will review refund concerns fairly where an issue has occurred with your order.
1. Refund Eligibility
Refund requests are assessed on a case-by-case basis. Due to the nature of research products, we may not be able to accept returns or refunds for change of mind once an order has been processed or dispatched.
Refunds may be considered where an item arrives damaged, faulty, incorrect, or where there is a verified issue with the order.
2. How to Request a Refund
To request a refund review, please contact us with your order details and a brief explanation of the issue. Including photos of the product and packaging may help us assess your request more quickly.
Support Email: nexusforge.research@proton.me
Additional Notes
We may require proof of purchase or further information before approving a refund.
If approved, refunds will be processed back to the original payment method.
Processing times may vary depending on your payment provider or financial institution.